Refund policy

At Emitota, each garment is handmade to order with care and intention. Because of this, our returns and exchanges policy is designed to reflect the craftsmanship and time behind every piece.

Made-to-Order Policy

All Emitota pieces are handcrafted and made to order. Because each item is created specifically for you, refunds, returns, or exchanges are not offered.

Please ensure you carefully review sizing, product details, and processing times before placing your order.

📐 Size & Fit

If you are unsure about your size, please send an email to hello@emitota.com before ordering — we are always happy to guide you.

Emitota cannot offer refunds or exchanges for sizing issues, as each item is made individually.

🛠️ Faulty Items

 If you believe you’ve received a faulty item, please contact me within 48 hours of delivery with:

  • Your order number

  • Photos of the fault

  • A brief description of the issue

Items must be returned within 14days of delivery. If confirmed as a production fault, the item will be repaired or replaced. Depends on extent of alteration, fees may apply. Emitota is not responsible for faults caused by misuse, wear and tear, or improper care.

📦 Lost, Damaged, or Stolen Packages

Once your order is handed over to the shipping carrier, Emitota is not responsible for:

  • Delivery delays

  • Loss or theft

  • Damage during transit

  • Packages marked as “delivered” but not received

Please contact the carrier directly for claims.

✉️ Contact

For any concerns, please send an email to hello@emitota.com. I will always do my best to support you.

    Commitment

    Every Emitota garment is a piece of slow, intentional craft. I aim to make transactions simple, fair, and respectful of both the maker and the wearer.